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Frequently asked questions

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UNHRD is open to all humanitarian organizations (UN agencies, governmental and non-governmental organizations) interested in prepositioning relief items in any of our depots.

Organisations that want to use the services offered become a UNHRD partner through the signing of a Technical Agreement (TA).  The Standard Operating Procedures (SOPs) give the guidelines and procedures for accessing and using any depot in the Network.  Organizations that are not partners can request services on an ad-hoc basis.   

There are 6 UNHRD depots that are located in Accra, Brindisi, Dubai, Kuala Lumpur, Las Palmas and Panama. For more information on specific hubs, please see Our Depots

UNHRD offers a range of services at no cost such as warehousing, storage, inspection and handling. Additional services such as procurement, transport, repackaging and kitting are available to all partners at actual cost plus a management recovery fee. For the full range of available services, please see the service catalogue.

Stocks in the UNHRD depots are those selected and procured by each partner, as well as stocks purchased by UNHRD upon request. The network also holds virtual stocks and ‘white’ stocks (unbranded) that can be made available at preferential rates. To see what is currently in stock, you can use the online stock report.

Stocks in our depots include, but are not limited to: medicine and medical supplies, water and sanitation equipment and kits, shelter and housing items, storage tents, prefabricated office and living accommodations, generators and lighting sets, trucks, light vehicles, pallets, and tarpaulins. At the onset of an emergency, UNHRD and its partners make sure these stocks are available: UNHRD facilitates a loan and borrow system between partners; and offers unbranded stocks at preferential rates. To see what is currently in stock, you can use the online stock report.

There is no cost associated with joining the UNHRD network and the basic services offered such as warehousing, storage, inspection and handling. Additional services such as procurement, transport, repackaging and kitting are available to all partners at actual cost plus a management recovery fee. For the full range of available services, please see the service catalogue.

UNHRD offers standard services at no cost such as warehousing, storage, inspection and handling.  Additional services such as procurement, transport, repackaging and kitting are available to all partners at actual cost plus a management recovery fee.  The full range of available services can be found here
 
Partners request services by sending an email to UNHRD.customerservice@wfp.org, which is monitored around the clock.  A quote is then provided and once accepted by the partner, UNHRD will carry out the service.  Payment is made once the service is rendered.  There is no fee to become a UNHRD partner. Organizations that have not signed a TA may also use UNHRD services on an ad hoc basis, however, must pay in advance.

UNHRD will process the documentation necessary for inbound and outbound customs procedures at depot locations. Any incurred costs are the responsibility of the partner. UNHRD does not manage customs clearance for destination countries.

Cold chain services are offered in Accra, Brindisi, Dubai, Kuala Lumpur and Las Palmas. For details on space available in any of the depots, send your query to UNHRD.customerservice@wfp.org.

UNHRD offers all partners the opportunity to loan and borrow supplies. If you need an item immediately, you can check the online stock report and find out what organization/s currently stock the item you need and then send the request to UNHRD.customerservice@wfp.org.

UNHRD also offers a full product catalogue where you can have items procured directly for your organization.  

Organizations that have not signed a Technical Agreement (TA) may also use UNHRD services on an ad hoc basis but must pay in advance.

An organization sending cargo to a depot must notify the relative depot about the type of cargo, shipment terms and the size/volume of the cargo prior to its departure. Staff in the relevant depot will assist you with the details and the paperwork necessary.

All of the UNHRD depots are open to visitors that wish to get a taste of logistics operations and humanitarian activities. If you are interested in visiting any one of our depots, please send your request to UNHRD.customerservice@wfp.org.

UNHRD has an established Rapid Response Team (RRT) that is available upon request to assist organizations in setting up and installing equipment as well as dismantling at the end of an operation. The team’s mandate is dictated by the specific requirements of the operation but often includes: relief cargo consolidation at staging area/entry point, establishment of humanitarian personnel base camps, demobilization of camps, refurbishment of equipment, training and local capacity building.