Service Catalogue

Standard Services

Asset 798
Receipt of stock into HRD
Depots acknowledges receipt of a partner’s stocks via e-mail within 24 – 48 hours.
Asset 798
Once goods are inspected they are immediately allocated to the appropriate storage location and aligned with data in the Warehouse Management System. Items are placed in appropriate space (dry storage, cold chain storage, special storage for dangerous goods).
Asset 798
Inspection of Stocks
Incoming stocks should arrive pre-packaged in a manner suitable for rapid export. When the items delivered are not in line with the purchase order or when the packaging is not appropriate, the inspection report will include recommendations regarding actions to be taken.
Asset 798
Regular / routine storekeeping
  • Annual physical counts
  • Authorized users are kept informed with data regarding perishable items
  • Warehouse documentation related to stock movement is maintained
  • Authorized users are informed about any repair needs or repackaging of stock
Asset 798
Handling within HRD premises
Handling as a standard service refers to handling of cargo within depot premises. Incoming palletized cargo is offloaded at the time of delivery. Outbound cargo is prepared for loading upon receipt of a dispatch request.
Asset 798
Preparation of import and export documentation
Inbound and outbound documentation is prepared.
Asset 798
Issuing of stock reports
All stocks are registered in the UNHRD warehouse management system that is reflected in an online stock report, which is available in the restricted area of the UNHRD website. The online stock report provides a real time view of all stocks currently available and can be filtered according to item, organisation, and depot.
Asset 798
Access to the website
The UNHRD website is regularly maintained and access information (username / password) is issued to RAs.
Asset 798
Access to HRD premises
Access to UNHRD premises is ensured on working days.

Specific Services

Asset 798
Procurement of emergency relief items
Partners can procure emergency relief items, support equipment and assets (i.e. vehicles) through UNHRD. The Network has established long-term agreements with a variety of suppliers globally that helps ensure the availability of items and speedy procurement. For specific items where we don’t have long-term agreements, we undertake a tender process that evaluates the specifications, quality, price and delivery time of the item.
Asset 798
Procurement of transport services
UNHRD has long-term agreements (LTAs) in place for road and sea transport to most destinations, so there is no need for a dedicated tendering process. For destinations not covered by any existing LTA, a bid process is initiated. Aside from cost, level of service and other non-price variables (delivery date, transit time, access to required equipment, etc.) are considered when determining the most appropriate carrier.
Under the UNHRD TA umbrella, Partners can also request WFP air and land transport services as well as shipping services.
Asset 798
Specific Maintenance
UNHRD offers specific maintenance of stock during storage period in an HRD. This includes additional inspections or physical counts, disposal of expired stock, maintenance and technical check of machines, repairs and refurbishments, supervision of specialists in case of items requiring special storage conditions (i.e. drugs or dangerous goods).
Asset 798
Repackaging and reconfiguration of stocks
In accordance with UNHRD Standard Operating Procedures (SOPs), Partners are to ensure that stocks delivered are wrapped and strapped in pallets in order to minimize offloading time.
Asset 798
Stock insurance
UNHRD offers stock insurance for the period of storage and transportation up to the final delivery point.
Asset 798
Offloading and transfer of unpalletized cargo
UNHRD offers as a specific service the offloading and transfer of unpalletized cargo into the warehouse.
Asset 798
Outbound cargo handling and shunting
As a specific service UNHRD offers the handling of cargo outbound from the warehouse and shunting.
Asset 798
Facilities for trainings and events
Partners can request the use of UNHRD facilities for trainings and events.
Asset 798
Organization of trainings
Organization of trainings on subjects related to supply chain management.
Asset 798
Technical Assistance in the field
The Rapid Response Team (RRT) is available for immediate deployment upon request. They provide technical assistance as well as training in areas such as camp installation, airport operations and warehouse management.
Asset 798
Offloading and transfer of cargo requiring special equipment
UNHRD offers as a specific service the offloading and transfer of cargo into the warehouse in cases where specialized equipment is required.