1.4 Notify the Customer that Request is being Processed

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Notification to Partner
Performer: Customer Service
Role: C.S: Representative
Transaction : Corporate e-mail

Notify the Customer that the request is being processed and communicate the reference (Inquiry) number that should be used in the future for all communications pertaining to this NFI/ service request. The inquiry number will be replaced by the Quotation and then Sales Order and the PI when these will be available. In case of request received during non-duty hours, a notification message to the Partner has to be sent in order to notify that his\her request has been received and will be processes in a short lapse of time. The idea is to give a perception to the Partner that UNHRD is always ready to respond to any request, at any time.