Difference between revisions of "6.5 Maintain Proof of Delivery"

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== When Proof of delivery can be recorded ==
  
 
When the items shipped out from UNHRD warehouses or procured by UNHRD under the Direct Delivery process are received at final destination, the Proof of Delivery (POD) has to be created in the system.
 
When the items shipped out from UNHRD warehouses or procured by UNHRD under the Direct Delivery process are received at final destination, the Proof of Delivery (POD) has to be created in the system.
 
UCS staff monitors the shipment to final destination and collect the confirmation from receiver that all the items are in good order. When confirmation is received, UCS staff informs Logistics staff so that the Proof of Delivery is recorded in the system.
 
UCS staff monitors the shipment to final destination and collect the confirmation from receiver that all the items are in good order. When confirmation is received, UCS staff informs Logistics staff so that the Proof of Delivery is recorded in the system.
THe Proof of Delivery is entered by following the path below:
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== Record whole of partial Proof of Delivery ==
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The Proof of Delivery is recorded by following the path below:
  
 
''Logistics > Outbound Process > Goods Issue for Outbound Delivery > Proof of Delivery > Change Single Document''
 
''Logistics > Outbound Process > Goods Issue for Outbound Delivery > Proof of Delivery > Change Single Document''
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[[File:6.5_1.png]]
 
[[File:6.5_1.png]]
  
 
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Insert the Outbound delivery related to the Sales Order to be processed and click on [[File:1.5_1.png]]:
 
 
Insert the Outbound delivery related to the Sales Order to be processed:
 
  
 
[[File:6.5_2.png]]
 
[[File:6.5_2.png]]
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Click ‘Save’  [[File:6.5_4.png]]
 
Click ‘Save’  [[File:6.5_4.png]]
  
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== Reverse Proof of Delivery ==
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In case the Proof of Delivery has to be reversed, follow the path below:
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''Logistics > Outbound Process > Goods Issue for Outbound Delivery > Proof of Delivery > Change Single Document''
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[[File:6.5_1.png]]
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Insert the Outbound delivery related to the Proof of Delivery to be reversed and click on [[File:1.5_1.png]]:
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[[File:6.5_2.png]]
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Click on the [[Reverse POD.png]] icon:
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[[Reverse POD1.png]]
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Click on ‘Save’  [[File:6.5_4.png]]
  
  
 
'''NOTE:''' If agreed between the Partner and UNHRD, the items shipped out can be returned back to UNHRD warehouses. In such cases WM Experts at Support Office perform the so called "''Customer Return"'' process on behalf of the involved hub.
 
'''NOTE:''' If agreed between the Partner and UNHRD, the items shipped out can be returned back to UNHRD warehouses. In such cases WM Experts at Support Office perform the so called "''Customer Return"'' process on behalf of the involved hub.

Revision as of 07:51, 7 January 2019

Maintain Proof of Delivery
Performer: Customer Service & Logistics
Role: C.S. Representative - Logistics
Transaction : WingsII - VLPOD


When Proof of delivery can be recorded

When the items shipped out from UNHRD warehouses or procured by UNHRD under the Direct Delivery process are received at final destination, the Proof of Delivery (POD) has to be created in the system. UCS staff monitors the shipment to final destination and collect the confirmation from receiver that all the items are in good order. When confirmation is received, UCS staff informs Logistics staff so that the Proof of Delivery is recorded in the system.

Record whole of partial Proof of Delivery

The Proof of Delivery is recorded by following the path below:

Logistics > Outbound Process > Goods Issue for Outbound Delivery > Proof of Delivery > Change Single Document

6.5 1.png

Insert the Outbound delivery related to the Sales Order to be processed and click on 1.5 1.png:

6.5 2.png

In case of damages and / or non-compliance, request the customer to send a detailed description. Enter the date of delivery in the POD Date field and click the ‘Confirm Proof of Delivery’ icon on the right:

6.5 3.png

Click ‘Save’ 6.5 4.png

Reverse Proof of Delivery

In case the Proof of Delivery has to be reversed, follow the path below:

Logistics > Outbound Process > Goods Issue for Outbound Delivery > Proof of Delivery > Change Single Document

6.5 1.png


Insert the Outbound delivery related to the Proof of Delivery to be reversed and click on 1.5 1.png:

6.5 2.png

Click on the Reverse POD.png icon:

Reverse POD1.png

Click on ‘Save’ 6.5 4.png


NOTE: If agreed between the Partner and UNHRD, the items shipped out can be returned back to UNHRD warehouses. In such cases WM Experts at Support Office perform the so called "Customer Return" process on behalf of the involved hub.