3.22 Direct Delivery

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Third Order Sales
Performer: Customer Service
Role: C.S. Representatives & Finance
Transaction : Corporate e-mail

In case of Direct Delivery Order process, by meaning those sales that involve direct delivery of goods from supplier’ location to HRD Customer’s (see picture below as ref) the following procedure will be applied after goods dispatch:

  • UCS will track and follow up with supplier to ascertain status of shipment and advise Consignee accordingly pre-alert the arrival of cargo to final destination. Once suppliers' advise on final delivery is received, UCS representatives must cfollow up with Partners to collect their confirmation of receipt of the goods.
  • In case of internal Partners, when consignee receives the goods, the CO (requestor) raises the GR against the ZINT PO and informs UCS representative accordingly. If GR posting is delayed against ZINT PO, Finance should follow up with CO.
  • UCS staff sends the Inspection Report issued from the ZINT PO (same process applied on standard GR against PONF) to collect CO’s signature as proof of the fact that the items are in line with PO specifications.
  • In case of external Partners, a signed shipping document from consignee is required as per SOP’s para 6.2.
  • Only once the GR is issued against the ZINT PO or the signed shipping document is collected from External Client, the UCS representative at involved hub raises the GR against the PONF issues from HRD Procurement to supply the goods to the HRD Clients.
  • UCS representative provides HRD Finance and Procurement with GRN ref. no together with the signed IR from the CO or with the signed shipping document from the external Clients, in order to proceed with supplier payment.